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Privacy Policy for Family ISP Ltd t/a The Good Source


We understand that completing transactions online and providing personal information involves a great deal of trust on your part; we take this trust very seriously. This Privacy Policy describes the ways in which The Good Source  (Good Source, we, our, or us) will collect, use, disclose, and keep secure: (i) the data you provide to us via telephone, email, facsimile, or mail; and (ii) the information we collect through use of the The Good Source services, apps, and websites.

As a organisation we want to be transparent and open about the way we collect data. We believe it is important for you to know how we treat any personal information we collect about you and try to collect as little amount of data for the shortest period of time needed to provide service.

We comply with the New Zealand Privacy Act 2020 (Act). The policy set out below does not limit or exclude any of your rights under the Act. For more information about how your personal information is protected under the Act and the Telecommunications Information Privacy Code 2020 visit

This policy was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal information. We are happy to provide any additional information or explanation needed. Any request for further information should be sent to

Changes to this Policy

We may change this policy by uploading a revised policy onto our website. The change will apply from the date that we upload the revised policy.
This policy was last updated on 6/12/2022 NZDT.


In this policy:

Account Owner means the person who manages, controls, or has access to the Good Source account that can monitor and manage the digital activity of persons who use a device on which the Good Source is connected or installed (either Mobile or Desktop) or who connect to the internet via a modem router/modem/router on which a The Good Source is installed.

Browsing Activity means information about internet browsing activity, including websites and pages visited, links clicked, media downloaded, time spent on websites and website pages, IP address, device location, device name, app installations and use, operating system, and browser type that is collected:

  • from a device on which the Good Source mobile/desktop app is installed; or
  • when a person or device connects to the internet via a modem/router where The Good Source is installed.

Personal information means information about an identifiable individual (a natural person), and includes personal data, personally identifiable information, and equivalent information under applicable privacy and data protection laws.

Terms of Use means our terms of use set out at
Capitalised terms not defined in this privacy policy have the meaning given in our Terms of Use.

What Personal Information Do We Collect, and How Do We Use It?

DNS (Blocking)

The Good Source offers DNS (blocking) services. If you use our DNS services, we do record your information. All blocked sites attempted to be accessed through our  DNS will be forwarded to block page or an NXDOMAIN (non-existent domain).

We apply the following filter categories made by us to our DNS services:

  • Adult & Pornography;
  • Phishing & Malware;
  • Proxy & VPNs; and
  • Torrents

You can contact us regarding the status of any site that we have blocked at

Browsing Activity

When the The Good Source mobile or desktop app is installed on a device that you use, or you connect to the internet via a modem/router on which The Good Source is installed, or you connect to our domain name system (DNS) in any way (e.g. by changing your modem/router, device, or browser settings), we will collect and have access to information about your internet browsing activity, including websites and pages visited, links clicked, media downloaded time spent on websites and website pages, IP address, device location, device name, app installations and use, operating system, and browser type.

We give options to preserve privacy to our customers that do not want us to store Browsing Activity. These can be accessed from the web dashboard.

Full Browsing Activity
High level blocked and viewed categories
No logging

The Account Owner has full control over which types of content are blocked or filtered on devices associated with their account. If you believe a page is being blocked from you without reason, you may contact us at or unblock yourself from the dashboard

The Account Owner is able to monitor Browsing Activity for devices associated with their account unless the privacy options have been changed. If you believe you're Browsing Activity is being monitored without the Account Owner having a legitimate basis for that monitoring, you may contact us at

We use this data:

  • to block and filter certain content according to the Account Owner’s preferences;
  • to enable the Account Owner to monitor Browsing Activity; and
  • on an anonymised basis, for the continued improvement of The Good Source.

We may also use this information:

  • to protect and/or enforce our legal rights and interests, including defending any claim; and
  • for any other purpose authorised by the relevant individual or applicable law.
  • We may transfer Browsing Activity collected in the case of a sale, merger, consolidation, liquidation, reorganisation or acquisition.

Website Users

When you access and use our website and web services, including creating an account, filling out a contact enquiry form, purchasing products or services, using the The Good Source Web Services to configure and manage The Good Source apps and web services, or signing up to our newsletter, we may collect the following information from you:

  • full name;
  • email address;
  • phone number;
  • credit card details;
  • billing address;
  • delivery address (when you purchase a modem/router);
  • user and account settings and preferences; and
  • any other information you choose to provide to us.

Some personal information that we collect directly from you may be mandatory and some may be optional. We will let you know which of these applies at the time we collect the relevant personal information. While you do not have to provide us with some information we may request, this might mean that our website or web services may not perform as well as they should, or that we may not be able to provide some parts of our website or web services to you. If you require further information about the consequences of not providing us with any information, please contact us at

When you access and use our website or web services we may automatically collect information about your device and usage of our website and web services, including your IP address, operating system, browser type, time spent on certain pages of the website, pages visited and links clicked. Some of this information is collected through third party tools, web beacons and similar storage technologies. Please refer to the Cookies section below for further information, including information on how you can disable these technologies.

We may use this information:

  • to verify your identity;
  • to create a user profile;
  • to identify you when you sign in to your account and to verify your account is not being used by anyone else;
  • to provide our services and products to you;
  • to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose);
  • to bill you and collect money that you owe us, including authorising and processing credit card transactions;
  • to improve our services and products;
  • to respond to communications from you, including a complaint;
  • to conduct research and statistical analysis (on an anonymised basis);
  • to protect and/or enforce our legal rights and interests, including defending any claim; and
  • for any other purpose authorised by you or applicable law.

We use a third party service provider to process credit card transactions. The name of this third party provider will generally be displayed when you are requested to enter your credit card information. You can see further information about how they process your credit card information in their privacy policy.

You can stop receiving our marketing emails by following the unsubscribe instructions included in those emails.
We may transfer your information collected through in this section in the case of a sale, merger, consolidation, liquidation, reorganisation or acquisition.

Disclosing Personal Information

We may disclose personal information to:

  • any business that supports our website, products and services, including any person that hosts or maintains any underlying IT system or data centre that we use to provide our website, products or services or that we use to process payments;
  • a person who can require us to supply personal information (e.g. a law enforcement agency or regulatory authority);
  • any other person with the relevant individual’s consent;
  • any other company in the case of a sale, merger, consolidation, liquidation, reorganisation or acquisition; and
  • any other person authorised by applicable law.

We do not sell or make any other commercial use of Browsing Activity. We may disclose Browsing Activity to any law enforcement agency if such disclosure is required by law.

A business that supports our services and products may be located outside New Zealand. This may mean your personal information is held and processed outside New Zealand.

Child Safety

We do not knowingly collect or solicit personal information from or about children under 16 without obtaining verifiable consent from that child’s parent or guardian. If you are a child under 16, please do not attempt to send any personal information about yourself to us before we obtain parental consent. Please review this privacy policy with your parent or guardian and make sure you understand it.

If a parent or guardian instals one of our apps on their child’s devices or connects the child's device to a modem connected to The Good Source, this will collect and transmit to our servers information on their child’s Browsing Activity, and the parent or guardian that is the Account Owner will be able to view that Browsing Activity.
If your child visits a house or business premises and connects to the internet via a modem on which The Good Source is the internet provider, this will collect and transmit to our servers information on the child’s Browsing Activity, and the relevant Account Owner will be able to view that Browsing Activity.

In the situations above, we do not collect the name or other personally identifiable information about the child (other than information that is collected incidentally as part of the Browsing Activity, which we use only for the limited purposes above) and we do not attempt to deduce whether the user is a child.

If you have reason to believe that we have collected or used personal information from or about a child under the age of 16 other than as set out in this policy, please contact us at


Cookies are small pieces of information stored on your computer tied to information about you. We use both session ID (or temporary) cookies, which terminate when you close your browser, and persistent cookies, which are stored on your hard drive.

Cookies allow you to login to our web services without having to type your login name each time, allowing you to simply provide your password to access the system. Cookies also enable us to track and monitor the use of some features of our website and web services and maintain security.

Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. If you choose to reject cookies, you may still use our website and web services; however, your access to some areas of our website and web services will be limited.

Protecting Your Personal Information

As required by applicable law, we will take steps to keep your personal information safe from loss, unauthorised activity, or other misuse. We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risks inherent in processing personal information.
We have processes in place to ensure the security of your personal information, including encryption of all data when transferred to our service providers and limitations on access to personal information within our organisation.

You play an important role in keeping your personal information secure by maintaining the confidentiality of any password and accounts used in relation to our products and services. You should not disclose your password to third parties. Please notify us immediately if there is any unauthorised use of your account or any other breach of security.

Accessing and Correcting your Personal Information

Subject to certain grounds for refusal under applicable law, you have the right to access your personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

Where you request a correction, if we think the correction is reasonable and we are reasonably able to change your personal information, we will make the correction. In all other cases, we will take reasonable steps to make a note of the personal information that was the subject of your correction request.

If you want to exercise either of the above rights, email us at Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information to be corrected and the correction that you are requesting).

Subject to applicable law, we may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.
Unless required otherwise under applicable law, if we receive any request or enquiry relating to Browsing Activity, we will forward this request to the relevant Account Owner.

Internet Use

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

If you follow a link on our website to another website, the owner of that website will have its own privacy policy relating to your personal information. We suggest you review that website’s privacy policy before you provide personal information to that owner or website.

Data Retention Policy

The personal information that we collect and use will not be kept longer than necessary for the purposes for which it is collected, or for the duration required for compliance with applicable law, whichever is longer.

Contacting Us

If you have any question about this privacy policy, or our privacy practices, or if you would like to request access to, or correction of, your personal information, you can contact us at:

Privacy Officer

Family ISP Limited